Question 1

1. What will my bedroom be like?

Accepted Answer

You’ll have your own room that you can decorate and make personal to you. We’ll help you make it feel like your space.

Question 2

2. Can I bring my own things?

Accepted Answer

Yes, absolutely. Bring clothes, photos, favourite items, and anything safe that helps you feel comfortable.

Question 3

3. Will I get to go to school or college?

Accepted Answer

Yes — we’ll support you with school, college, training or alternative education that suits your needs.

Question 4

4. Can I see my family and friends?

Accepted Answer

If it’s safe and part of your care plan, we’ll help arrange contact with family or important people in your life.

Question 5

5. What if I feel scared, upset, or overwhelmed?

Accepted Answer

You can talk to staff anytime. We’ll always listen and help you feel safe and supported.

Question 6

6. Will I have rules?

Accepted Answer

Yes, but they’re there to keep everyone safe and help the home run smoothly. We’ll explain them clearly.

Question 7

7. Can I go out and do activities?

Accepted Answer

Yes — we’ll support you to join clubs, trips, hobbies or activities that are safe and right for you. This is dependant on your care plan and risk assesments.

Question 8

8. What happens when I’m ready to move on?

Accepted Answer

We’ll work with you and your team to plan your next steps, whether that’s going home, another placement, or moving towards independence.

Question 9

9. What age range do you support?

Accepted Answer

12-18 years

Question 10

10. What type of needs or risks can you manage?

Accepted Answer

We support young people with complex trauma, exploitation risks (CSE/CCE), behavioural needs, emotional dysregulation, and placement breakdown histories — subject to risk assessment.

Question 11

11. What is your staffing model?

Accepted Answer

We provide 24/7 staffing, including waking nights, with trauma-informed, trained practitioners.

Question 12

12. How many young people live in the home?

Accepted Answer

Our homes are small and nurturing, with no more than 3-4 young people at a time.

Question 13

13. What documents do you require for a referral?

Accepted Answer

We request recent assessments, chronology, risk assessments, education info, and relevant care plan documents.

Question 14

14. Do you offer emergency placements?

Accepted Answer

Yes, emergency placements can be considered depending on availability and risk suitability.

Question 15

15. How do you work with external agencies?

Accepted Answer

We collaborate closely with social workers, IROs, mental health services, schools, police, and families, as well as trusted charities, training and work-experience partners, and qualified therapists who provide regular in-house therapeutic support.

Question 16

16. Can I contact a young person staying at New Heights 44?

Accepted Answer

If it’s safe and agreed in the care plan, we’ll help arrange calls, visits, or messages.

Question 17

17. How do you keep young people safe?

Accepted Answer

We have clear safeguarding policies, trained staff, risk assessments, and strong routines to ensure emotional and physical safety.

Question 18

18. Can family members visit the home?

Accepted Answer

Visits may be arranged depending on each young person’s plan and what’s in their best interests.

Question 19

19. Who can I speak to if I’m worried about a young person?

Accepted Answer

You can contact the home directly or their social worker. We’ll always listen and direct you to the right person.

Question 20

20. How is your care different to other homes?

Accepted Answer

We are a small, family-style home offering highly personalised, trauma-informed care. We work closely with young people to build confidence, skills, and positive futures.

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